Job Purpose and Key accountabilities
To provide first class care and clinical excellence to patients and exceptional, unrivalled, 5-star service to your clients.
Registered Veterinary Nurses will assist the JVP(s) and Veterinary Surgeons(s) in the day to day clinical duties and organisation of the practice with emphasis on providing warm, memorable and personal client experience.
Requirements for the role
- Intuitively ‘reads’ the client, patient and the situation and anticipates the client/patient’s needs.
- Genuinely enjoys engaging with the clients and their pets and providing a service with the aim to delight them.
- Excellent verbal and non-verbal communication
- Professional, confident and calm approach
- A passion for people and pets
- Warmly Confident and assertive
- Inspires Confidence in clients and colleagues
- Gets a ‘buzz’ from exceeding expectations
- Enthusiastic and positive yet emotionally resilient
- Flexibility to meet the needs of the business at the top of its game.
- Ability to multi-task, yet give each client undivided attention
- A desire to relentlessly improve the client and patient experience
- Can remember individual details about clients and their pets and be memorable to them
- Self-belief and confidence – without arrogance
Your standard working hours will be an average of 30 hours per week working Tuesday’s, Thursday’s and Friday’s.
Salary is up to £24,000 per annum pro rata.
- Experience working as a registered Veterinary Nurse
- Working as part of a team who work together to deliver excellence.
Skills and knowledge
- Work closely with the wider clinical and non-clinical teams to deliver first class patient and client care.
- Provide the best levels of patient and client care possible, taking full ownership of tasks and duties.
- Greet clients and their pets for appointments, always being sensitive to their needs and promoting a professional and expert image always.
- Maintain excellent levels of product knowledge and be able to advise colleagues and clients where necessary.
- Prepare client/patient logs/treatment records and confirm procedures when admitting a patient to the practice.
- Comply with health and safety regulations and local policy within the surgery.
- Working with colleagues to ensure that the welcome area/client lounge (tbc) consultation rooms and other areas of the practise are kept to a high standard of cleanliness and are presentable always
- Bereavement handling – Offer physical and emotional assistance to clients in sensitive situations.
- Aware of financial controls within the practise and supports the JVP to manage costs within the nursing team.
- Administer first class nursing care – monitoring the progress of the patient and being able to prioritise first aid actions to stabilise and prevent further discomfort.
- Ensure exemplary standards of patient care – prepare and clean patient accommodation in accordance with the needs of the patient and local policy, making sure the patient is safe, secure and clean, monitoring and recording of the patient’s condition.
- Expert knowledge – Offer clear and concise advice about pet care plans, assistance and support clients when caring for their pets.
- Patient Administration – complete full clinical notes/patient logs for all patients cared for
- Diagnostics – assist the vet surgeon in laboratory diagnostic testing taking samples as necessary, storing and preserving in the appropriate manner and completing documentation.
- Fluid therapy – determine and calculate the correct fluid therapy, preparing the patient appropriately ready for fluid therapy ensuring the patient is positioned and restrained accordingly, identifying any changes in condition, formulate an appropriate nursing care plan
- Radiography – prepare radiography equipment, identifying the areas to be imaged and recording results according to practise procedures.
- Hygiene excellence – in line with regulations and guidelines, maintain surgical environment and equipment and undertake infection control
- Surgical assistance – assist the vet surgeon during surgical procedures providing appropriate equipment and materials, operation of surgical equipment as appropriate.
- Anaesthesia – confirm the patients condition and the anaesthetic procedure to be administered performing pre anaesthetic checks as appropriate and monitoring of the patients throughout the procedure.
- Medication – calculate and administer medication to patients, keeping accurate records always – dispense if appropriately trained (SQP)
Where there are students – act as clinical coach to student veterinary nurses and assist them in completing their nursing progress log. Work alongside students regularly to teach clinical skills, supervise and evaluate progress throughout their course and support assessment of the occupation standards.
For more information call Jess on 01392 249646 or email your CV to firstname.lastname@example.org